Sub Event Detail
How to Provide Outstanding Customer Service - Track I: Human Capital
When: Thursday, November 20 2008, 2:00 p.m. to 3:00 p.m.
Capacity: Unlimited
Description: This workshop will provide the basic concepts of understanding customer service and its importance within any organization. Emphasis is placed on identifying customers and the essential of customer communication. Course exercises include self-assessment, The Four Dimensions of Customer Service, and developing an organizational customer service mission statement.
Presenters
| Name | Position Title |
|---|---|
| Ruby R. McMullen | Human Resource Director |
For more information contact: erolland@ulhr.org